Frequently Asked Questions

Watch FAQ Video
  • How much does it cost?

    It's $197. This is our flat rate no matter the size of the property.

  • What do I get?

    You get both branded and unbranded versions of the video. You will also receive a shorter "Instagram" version of the video. We will send you download links for everything, as well as embed codes, and links to a simple webpage where your videos are hosted.

  • What is the turn-around time?

    We generally deliver your videos the following day. Any videos ordered Friday afternoon are delivered on Monday.

  • Will I get an unbranded version for the MLS?

    Yes. We provide both branded and unbranded versions of the video. The unbranded version is perfect for posting to your MLS.

  • Can I write the voiceover script?

    You can provide a list of highlights, but we write and record the narration for you. We do this so that everything fits together into a compelling video.

  • Who writes the narration script?

    We do. We've made a lot of these videos, and we're experts at highlighting the best features of the home based on the property description and the property photos.

  • Do you take photos of the property?

    We take the photos you provide to us to create your video. We do not offer photography services.

  • Can you make a video for my luxury listing?

    Yes! We've made videos for $10 million homes in Beverly Hills, so we can make great looking videos for your luxury listing.

  • What if I need changes to the video?

    We will makes any edits if we've mis-labeled a room, made a typo, or missed-out on mentioning an important feature of the home.

  • What do I do with the videos once I have them?

    Most agents post the video to Facebook, LinkedIn, and YouTube. Then, post the Instragram version to Instagram, and the unbranded verson to the MLS. We provide tutorial videos to help you post your videos.

  • How long are the videos?

    The videos are generally about 90-seconds long. This is the length that we've found to best engage the viewer. We make longer videos for some properties with extensive features.

  • I have a vacant listing, how is that going to look?

    Yes, and the videos for vacant homes work a lot better than you might think. We focus on the kitchen, bathrooms, living areas, and yard, so that vacant homes look less "vacant-y".

  • Can you incorporate drone video?

    Maybe :) It depends on how the footage is shot. We needs shots that have very little panning, and no jerky movements.

  • What kind of guarantee do you offer?

    We offer a no-questions asked money back guarantee. If you're unhappy for any reason, just ask and ye shall receive.

Did we miss something?

Feel free to drop us a line with any fruther questions. One of our support team will get back to you ASAP.

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